I ordered tulips for my wife’s 49th birthday through Flowershopping.com, expecting a beautiful bouquet for a special occasion. Unfortunately, they delivered roses instead, which was a complete disaster. My wife suffers from asthma and respiratory issues triggered by roses, so this mistake was not only disappointing but also potentially harmful. When I reached out to customer service, they requested a photo of the delivered flowers. I complied, only to receive a response that was utterly unhelpful. Their reply stated that they followed their substitution policy and that tulips were out of season, so they replaced them with roses of similar value. They failed to address the fact that roses are a health hazard for my wife. Their response was dismissive and lacked any genuine concern for the issue. They claimed there was nothing more they could do since the roses were not wilted, which is absurd given that the primary issue was my wife’s health, not the condition of the flowers. I expressed my frustration and requested a full refund, explaining that roses were unsuitable for my wife and that they could have contacted me to discuss alternative options. Instead of a resolution, I was met with silence. To make matters worse, their website should not offer tulips if they cannot supply them, especially on the same day. The whole experience was a nightmare, and their customer service was non-existent. I will be posting all details and email correspondence in my review. Avoid Flowershopping.com if you value customer care and timely, accurate deliveries. They did not even offer refund.