I ordered a big, beautiful bouquet with roses and lilies and other higher end flowers including a special, nicer vase along with a happy birthday balloon. What my mother-in-law received was a few carnations and daisies. No balloon, about 1/4 of the volume and much cheaper flowers in a dollar store vase. It looked like I went to the gas station and bought a $5 bunch of flowers. I was embarrassed as these were delivered during her birthday celebration. I reached out and they offered me a measly 15% refund. A good, honest company would have immediately refunded me and offered to send another bouquet to make it right. Never again! I tried to add pictures of what I ordered vs. What she got and conveniently the system is "unable to download at this time" I was finally able to get the Pic of what she received added but not of what I ordered. It was supposed to be the Meant to Be Bouquet by teleflora. It certainly was NOT!