Do Not use this company! They do not answer their phones and takes forever to reply to email. I had to act like I was placing a new order to even get someone. Then they finally emailed me and changed my order number. I placed an order for a lucky bamboo plant with 2 Mylar balloons and some latex balloons. I paid extra to have it delivered on Sunday. Well it wasn’t delivered on Sunday and midday the next day they still weren’t delivered. Took an hour to get ahold of someone because no one answers the part you need. I sent an email with no response. Finally pretended I was placing a new order and got someone. She said she would help me and gave her all my info and order number. She said it would be delivered this day. About an hour later I got my first email. Offered no refund for not delivering on Sunday but that it would go through. Got another email the order was placed and had a whole new order number. Got another email they needed to upgrade. I just said get my item to the person! Hours went by and the person finally got their order. It was NOT what I ordered and it had no balloons. I mean the company they used never contacted me about what changes were being made. They sent a plant that’s more for a funeral than saying congrats. The flower pot was horribly ugly light orange and the bow was rust color. I would have never picked anything like that out for saying congrats! Then on the typed out message I did they spelled my name wrong!! So they use people that don’t contact and ask you what you’d like. I continued to email them about this horrible experience. They asked for the pic of what I got and said well sometimes things aren’t available and we use the freshest plants blah blah blah. Good for you! But someone should contact the person paying and tell them what they have or ask what they’d like instead. They are refusing a full refund and offered me refund of a balloon, yes one balloon and 15% of the order. I told them I’d take it but I’m filing a complaint with my credit card company as well. STAY AWAY!!!!!! I’m so embarrassed by what my friend got on what was a happy occasion.