Ordered Baby's First Block Flowers with balloon to be delivered 11-15 or 11-16-2024. As of 11-17-2024 they were not delivered even after receiving email that they were delivered or out for delivery. Requested them to be canceled as patient would be going home. On 11-19-2024 customer service sent me a picture of flowers in a vase and stated my order was delivered. Nope- not what I ordered. I ordered Baby's 1st Block white roses and blue ribbons and Emailed customer service a copy of my order to let them know- the picture provided was not what I ordered. They said they would investigate and get back to me. As of today, my credit card has been charged so I will dispute the charges since services were not provided.