I recently ordered flowers through this company for my mother’s birthday. While I was initially patient and understanding of the possible delay due to an order placed for the next day, it quickly became obvious that my order would not be delivered on the day promised. After sending an email questioning the status of my order, I received a phone call by a representative of the company who offered me an $11 refund on my $67 order. When I refused an $11 refund, the representative said they could not help me and I said that was fine, but I would be calling or emailing higher up to resolve this situation. Later that evening, I received an email that my order had been delivered. This was at 8:45pm, which is not during normal business hours, and did not make any sense. I feel that the only reason my flowers were delivered was because I refused a partial refund, and threatened to take the situation higher up. The flowers delivered were subpar and did not match the pictures on the website. The vase was not the same as advertised either. Less than a week later, the flowers were wilting and dying, and they were not fresh upon delivery, nor were they carefully arranged, just loosely held together with a rubber band. Disappointed is an understatement. I am frustrated that a company who claims to service people who are trying to give gifts to loved ones at special times, is taking advantage of their customers.