I ordered the Zen Lily arrangement (Deluxe) as I wanted my family to have a fall centerpiece for Thanksgiving. Instead, they received the white bouquet which resembled a funeral spray. It doesn't look anything like the Zen Lily - not one orange-colored flower! Additionally, the flowers sent began browning the next day. When I provided FlowerShopping.com with the photos, the response was the white arrangement was within the parameters of their contract with the local florist. They did offer a 25% refund because of the browning of the flowers which I have yet to receive. I would not order through this company - I don't care if they claim the fine print indicates they can substitute any flower they want - it should at least be within the color ordered and similar seasonal style. Like other unhappy customers have indicated, I wish I had read these reviews first. I have found a local florist in the area with real 4+ star ratings and will use them next time. Bummed, I didn't do that this time!