I ordered flowers for the funeral of a Dear Friends wife who suddenly passed away. I picked an arrangement and paid extra for Sunday delivery. They contacted me on Monday to tell me they never delivered Sunday. Then missed the funeral altogether on Monday, claiming to upgrade and send flowers to the home instead. Finally on Tuesday they emailed me that they somehow failed to deliver at all offering a refund. I am embarrassed and ashamed to feel bereavement guilt and humiliation to boot. I pray my friend will forgive me for trusting these Clowns with a sensitive service.