This company makes substitutions and do not inform the paying customer that they are NOT sending what you paid for. My daughter inlaw birthday arrangement was delivered on New Years Eve and it was not an arrangement designed to be a "form of gift box", but instead a plain flower arrangement in a clear glass vase was delivered. They never informed me of the substitution. We live 600 miles away from each other. I often send flowers to family members. My daughter sent a photo of the flowers and this is how I found out about their substitution. I asked for them to correct their mistake or refund me. They offered to give me 25 percent refund, I have not received this refund. I selected this company because they are located near her home and I intended to use them for her during holidays and special occasions. I will never order from this company again. Very unprofessional as well.