Apparently you need to specify that you would like the delivery during daylight hours.....I ordered my daughter a bouquet of flowers for delivery on her birthday. She didn't receive them until 9:30pm that night. Sadly, I had to ruin the surprise by asking her if she got them because they were not there by 6:30p. After I notified the company, the flowers showed at 9:30pm. I paid $19.95 for delivery on a certain day and after I inquired about the missing flowers, I was offered a $5 credit on my next order for the late time. I was later told I should have stated a specific time for delivery (note- on the website you can only choose for delivery before 12p for an additional charge and there is no box to check for before bedtime). Customer service is my field and very disappointed in this experience and particularly the very late evening delivery of the flowers. I will not use them again.