I love in Memphis, TN. My best friend resided in Phoenix, AZ. She died last month (February) and unfortunately, I couldn't attend her memorial. I told her daughter I would send flowers. Purple was the color requested. I found a beautiful arrangement on the website called Dreaming Of Roses. They came in a purple vase. I ordered the day before the service. What was delivered was an assortment of TULIPS! Of course I was VERY upset and tried frantically to reach customer service to no avail. The daughter gave me a pic of the little cal florist that fulfilled the order. Upon speaking with the lady, she said there must have been a mixup. The replacement arrangement was STILL not what I ordered! I put in a complaint earlier this week and have yet to hear from anyone. I'm so hurt because I couldn't be there to say my final goodbye to my best friend and the flowers were such a disappointment! I wouldn't order through this service again if my life depended on it!!