I was so happy with FM Expressions, ordered several times from them. Last order however, I had issues with placing an order, I called customer service and the guy pretty much told me it was a user error and that he had helped me as far as he could, and questioned me why I didn't think he did. I asked for his supervisor who was super helpful and made up for the previous guy's poor attitude especially considering I had been trying to order two days in a row. Luckily the supervisor knew of a workaround and how to get me the specific shipping that I wanted. I paid an extra $55 to have the order shipped by Friday, on Thursday they notified me due to production delays, they were not able to get the order out timely, however, they paid for Saturday shipping and that made it up for the delay. Unfortunately, the color of the transfers differed from what I had submitted, I was expecting more of a blue teal, as pictured on the proof, however I received a greenish banner with the blueish outline on the back. I think they erroneously transposed the colors and placed the green in front of the blue, I'm not sure. I went ahead and tried to use the transfers, but some of them had white spots on them. I've sent pictures of the quality, but have not heard back from their customer service yet, so it looks like I'll have to reorder from Versatranz, may charge more but the quality is better no spots on the transfers and the quality is higher.