The customer service is very easy to work with and communicates fairly quickly. The turnaround time for artwork is a little slower compared to other services. I've tried the water-based transfer and it works pretty good. Be careful, the water-based transfer and easily peel up or look like a vinyl it not adhered correctly. If water gets in, it over. It becomes wrinkled like a vinyl and peels off. I'm not a huge fan of the white athletic transfer, it cracks extremely fast on garment. The samples I received in the mail, performed a lot better, especially the athletic transfer. I don't know if it was because it was colored or not. Yes, I have a good heat press and I was constantly checking my pressure and temperature. Sometimes, I had to press twice for it peel off correctly. I would use them again because they do have competitive pricing.