I wanted to make my daughter feel special for her birthday since we live so many miles apart . Usually I send flowers, as she already had flowers, I decided to give her a plant, which she could water and enjoy for years to come ! Ordering was problematic initially . Finally I managed to order an orchid, which was ghastly expensive , in the UK at any supermarket these are under £20 ! The plant arrived in a very cheap glass container and the roots system was sticking out the very small pot as it was clearly not correctly sized. I sent a message immediately, to state this and finally customer support and back via email to say it was the correct size . Within a few hours the flowers were falling off and in less than a week, despite my daughter’s best efforts the plant was dying . I contacted them on several occasions and also got my daughter to call as it was laying me a lot of money. They are very slow to respond and then accuse you of not contacting them in time . Despite the fact that I contacted them the same day the plant was delivered ! The next excuse was I only mentioned the size of the pot and the roots. I have ordered many bunches of flowers over years as I always like my daughter to feel happy on her special days, it was my first time ordering from them. This company managed to ruin my daughter’s birthday, with their disgusting attitude and very poor customer service. They do not accept responsibility for any issues, only claim their products are quality and of high standards, which they clearly are not , based on all these reviews and my personal experience. Companies like this should be reported !! I am going to help others by warning them not to purchase from this place ! POOR and UNPROFESSIONAL!!