Ordered from Ferns & Petals in a $25.14 (June 3, 2024) worth of sympathy flowers and small Teddy bear plush toy for a colleague in Gurgaon. Order# 52711316. This is a work establishment. So instead of dropping off the flowers in the lobby desk, they did not deliver the flowers because the person was not there in the office when they arrived. they now have pocketed the money and giving an excuse that the flowers were perishable . they did not drop them off / deliver them , they did not try another time and now they refuse to make the delivery or refund me. by the way there is no sight of the Plush toy either, which is not perishable. Sorry to sat that I have no proof that they even tried to deliver the flowers and why they did not drop them off in the first place. To this day they have not tried to deliver again or return my money. they are not worried about their business brand, and have defeated the purpose of conveying the sentiment of sympathy to my friend in a timely manner. I do not recommend Ferns & Petals for their inaction, and very poor customer service. I want FNP Gurgaon to either make the delivery of my order or return my money promptly.