My order was dispatched and arrived quickly and was packaged well. However 2 of the items I purchased - spice kits - while being marketed for totally different occasions - a bbq one and a curry night one - on arrival turned out to be exactly the same so completely unsuitable to give to the same person which was my intention. I have since been trying to contact Borough Box to discuss options but am unable to get through by phone and my emails are not being answered, hence the low score. I realise I probably should have read the description better and also the kits aren't made by Borough Box but feel the descriptions are misleading.