I wish I could give it a 0. I've used borough box once before, with no issues, so had no reason to believe the second time wouldn't be the same. I placed an order on 5th December, so plenty of time for Christmas delivery in line with the advice that orders were taking 7 days to deliver rather than the usual 3-5. Still giving me two weeks buffer. Low and behold, no item arrived and I spent 2.5 weeks trying to get hold of someone - with no-one answering my calls or emails. I had an email response 3 weeks later saying they were 'busy'. Complete joke, tried to support a small business to be handled so awfully. Will never use them again and have also shared this with family and friends to ensure they don't have the same experience.