Unfortunately very poor - ordered in plenty of time for Christmas and no parcel arrived. Tried to contact numerous times and no responses, very frustrating. Complete lack of customer service, they turned off phone lines apparently but I got through to a corporate extension number to speak to someone who finally auctioned a refund. I am reluctant to leave a negative review in such challenging times for small businesses but an online retailer should have performed better and foreseen the uptake in demand. Also still advertising availability for Christmas right up until Christmas which was blatantly not a reality!