Bought presents for 2 recipients for guaranteed Christmas delivery. Borough box sent a dispatch notification and tracking no. on 14th dec. Courier didn’t received goods till the 30th December. No response to query sent to borough box on where parcel was during the limbo stage. Recipients seemed happy with goods but, I don’t think goods were so exceptional that it was worth the broken promise of Xmas delivery and lack of customer service. Unfortunately Borough Box seemed to allow themselves to be overwhelmed with orders and the customer experience suffered greatly on this occasion.