I ordered a borough box for a vegan relative on 9th December with GUARANTEED delivery for Christmas. Despite repeated attempts to get in touch with Borough box, no one responded to one of my emails - like they won’t to this. I then repeatedly tried to cancel my order and no one responded to my emails. The item finally arrived on 30th December despite me asking from before Xmas for the item to be cancelled. Christmas is over - the relative long gone and I am stuck with a vegan gift box when I am a full on carnivore. Appalling non service and I know I will get zero response from borough box! Despite this - the products look great!