We tried to place a very large order through Boroughbox back in October for a December christmas packages for our staff, however the lack of communication made us go elsewhere unfortunately. I should have learned there. I did purchase a few items for staff during the month December and sadly this also went wrong. I needed support as a business and was not able to get hold of anyone on the phone and advised to email in. I contacted on 8/12 no answer, another email at 14/12 no answer, another email 17/12 no answer despite the email from the CEO on the 16th stating they where busy but getting back to business customers asap so clearly aware of the issue! On the 17th I finally received a dispatch notice from Yodel. Then on 22/12 I finally received an email from from Corporate services. The item had never been dispatched, despite the note from Yodel. I am very disappointed with the lack of service experienced. I am aware we are in a pandemic, busy times during Christmas however it does not take that long to send a simple email back which seems to be a recurring issue with your corporate department. If you do not have phone lines ensure you have an adequate back up as you are taking hundreds of orders you need to be ready for queries!