Hi - I expressed a grievance with the management of my expectations twice via email to Support / Orders at Borough Box, initially on the 4th Jan, then followed up again on the 8th Jan - to date I have received no response. So in case your CS team are not monitoring emails, here is the lowdown:- 13DEC20 - I placed our order for 4 x Borough Boxes as Christmas gifts for our friends (leadtime appox 7 days) 13DEC20 - My credit card was charged £119.96 – why was this taken, if the despatch was clearly not ready? You recognised revenue for this order pre-fulfilment, contrary to HMRC guidelines. 16DEC20 – I received an email explaining that you are trying to despatch all orders pre-xmas, but you were experiencing logistical challenges, so please bear with you 22DEC – I received an email explaining that the orders may not be delivered pre-xmas, however you were also using an additional carrier (Parcel Force), and were offering shipment refunds as a gesture of good will (my delivery costs were included due to cost of my order, so this was of no benefit to me) 29DEC - I received an email confirming my order and giving me the tracking details :- https://www.yodel.co.uk/track JJD0002249824122190 30DEC – I checked the Yodel link – advised parcel not received 02JAN – I checked the Yodel link – advised parcel not received 04JAN – I checked the Yodel link – advised parcel not received, I also emailed your Sales / Support teams to request compensation as below. 06JAN – I checked the Yodel link – advised parcel not received 08JAN – Parcels were eventually delivered, I now need to apologise to 4 close friends and explain why I am giving them xmas presents so late. I have saved you £4.99 per box, as you are delivering to me and not directly to our friends addresses. Therefore, please refund me a fair £19.96 as compensation for the inconvenience and embarrassment caused? That I believe the timeline above illustrates clearly. (£4.99 per delivery of each box) I hope somebody out there can help me, as currently I am feeling pretty unappreicated. Thank you, Charlotte Smith