I placed an order for a gift for my father's very special birthday - but sadly it was not delivered on the day as requested, or the following day, or the day after that.... BoroughBox handled it all well and my request for a refund, and investigated the missing delivery with the courier company, hence the 3 stars - but I advise that you change courier company as their excuse for non delivery on the chosen day was not truthful, and no excuse was given for non delivery on the subsequent days.... I must admit i will hesitate to order from you again because of the courier company you choose to use.