I ordered a care package for my friend who was in quarantine to cheer her up. I made sure the gift box contained no alcoholic items as she is a strict Muslim who does not drink or bring alcohol into the home. Unknown to me, Borough Box substituted an item for gin truffles. She messaged me to let me know and what was meant to be a nice gesture turned into a bit of a disaster. I contacted customer services and, although apologetic and said they would make note, they were more obsessed about the fact the item they substituted was 4 times the value of the original. They clearly missed the whole point that the item was not suitable for use - its like sending a vegan person meat or someone with a dairy intolerance cheese. There were some confusing email exchanges thereafter as the customer rep also misunderstood what was in the original order. They did however compensate by sending 1 singular chocolate bar to my friend for next day. This experience has made me hesitant from buying from Borough Box again.