I have multiple food allergies; therefore, I am VERY limited in what I can eat or drink. I tried a "shake" at the new POLLO PROJECT vegan cafe which I ordered plain with just the plant-based "milk" (the soft-serve vanilla I ordered) and DID NOT GET SICK!!!! I contacted the company but was informed I could not purchase the product since I was not a restaurant vendor. I don't give up easily and discovered FoodService Direct sells the product; thus, I placed an order. Your information regarding the shipping method for refrigerated/cold items and shipping time appeared to be appropriate. Needless to say, I was counting down the days/hours until my order arrived. I did make a couple of phone calls during the package transit and was informed there had been a delay or two after the item was shipped. When the order did arrive, you can not even imagine my disappointment when I discovered the package was "melting". PLEASE let me know when Food Service Direct has the means to get this product safely & intact to me and I'll be back as a customer! I appreciate that your company refunded my payment. In this day and time, I view that as a reason to be a repeat customer. (Also, I would absolutely LOVE to be able to make a SAFE shake at anytime because I have the product in my frig! It's almost a 2 hour drive back to Houston's POLLO PROJECT cafe. Thank you! Have a blessed day! Sherry Mallette