Originally had estimated delivery date for 11/18/23. Received message from UPS on 11/16/23 @ 8:50PM that package would arrive on 11/17/23 btwn. 2PM and 6PM. At 11:15am today(11-17) I received a notice that the pkg was rescheduled for 11/18/23 btwn 2:pm and 6:pm, after getting a notice on 11/16 that package had arrived in Bound Brook, NJ at 4:35PM. So one package that was in Bound Brook on 11/16 (non perishable (furnace filters) arrived on time, but perishable (frozen) package in Bound Brook on 11-16 was not delivered by the same truck that delivered the filters on 11-17-18. ....I get to hang around another day to receive and refrigerate the package that was available and could have been delivered in the same truck that delivered the non-perishable filters today. So I hold FoodServiceDirect responsible for getting my order to me in a timely matter and in turn you should do the same to UPS on your customer's behalf. In June the same product arrived 1/2 thawed (for which you issued a full credit to me which thought was more than fair) None the less the shipping problem part of the total customer experience continues to need improvement. Since it is now cooler, I am hoping the product arrives in good condition and still frozen. Very truly yours, Doug Allen