Subject: Extremely Displeased with Order #1002581815 I am deeply dissatisfied with my recent experience with FoodServiceDirect.com. I placed an order for a gallon-sized (128 oz) jar of Single Sir Kensington's Mayonnaise and received an entirely different item – 43 individual mayonnaise packets instead. The discrepancy in quantity is unacceptable, as I specifically ordered a bulk-sized product. Despite my efforts to address the issue through email and the provided contact number, my concerns have not been resolved. The lack of a timely and effective response is frustrating. The emailed communication displays a disconnect between my order number (1002581815) and the invoice order number (2453049), adding to the confusion. Furthermore, the products arrived without a manufacturer's box or UPC, making it impossible to verify their authenticity. I attached pictures for clarity, showing the baggie of packets and the invoice for scale. Despite reaching out for assistance, the Customer Service Team's response seemed indifferent and failed to address the core issue. This lack of accountability and resolution has left me with a poor impression of FoodServiceDirect.com. I expected better service and adherence to the accuracy of orders. I caution others to reconsider before choosing this service for their needs. Attaching what i got vs what I ordered.