1st time customer. Individual, not a commercial entity. I ordered 1 gallon of a specific brand of tartar sauce. It arrived with an expiration date about 3 months out. I communicated to the CS people that the date was too short and I wanted a container with a date that was further out. I don't blame CS for their response. It was almost comical. Read our correspondence to check it out. I'll list some of the high points in the conversation anyway. They responded after involving 2 more people within your staff. Now you've got 3 people working on a simple request. That's a lot of wasted time over a $25 problem. Why not empower the initial CS employee with satisfying the customer? Handling a $25 purchase problem by giving the customer what they wanted? You don't trust your CS employees to make those kind of decisions? Remember, I'm a first time customer. I might actually come back and buy more stuff. Why should we attempt to satisfy a customers request when it's not in the policy we work within? Maybe because you want repeat business? Speaking of comical, the offer I got in resolution of my request was particularly tone deaf. I was sent a return shipping label to send back the container. Upon receipt at your facility and subject to approval, I would be charged a 20% restocking fee and my initial shipping and handling charges would be subtracted from my refund as well. My net refund would be around $8. FSD gets the unopened, shelf stable gallon bottle of tarter sauce back to resell to people who don't care about short shelf lives. I can't think about much more your company could do to repel me from ever wanting to buy from you again. And you'll find the only people to blame for this are the ones high enough up that approved of this process of customer concern resolution. It isn't the CS people I dealt with. I believe they work within the guardrails they are given to resolve problems. My final observation is even though you accept orders from individual people, not just end user commercial food entites, you are not geared towrds the individual user needs. Again, an upper management oversight problem, or not. Good luck digesting. Thanks for offering me the chance to comment on my experience.