I've given 3 stars just because I didn't necessarily have a bad experience for the year I was insured by them however when it came to my renewal, they increased the price even though I hadn't made a claim. I shopped online for quotes and found several cheaper quotes so I decided to cancel the renewal. This is where the problem started, I tried to call Ford Insure multiple times but 'the lines are busier than usual' ok, fine, I'll look online for another way to cancel... apparently that's IMPOSSIBLE. I searched high and low for an email address and looked on the portal which also has no other way of cancelling except calling them and wasting the little free time that you get to yourself. I decided in the end to just cancel my direct debit on my bank, I thought this would cause them to call me eventually.... no, they sent me a letter about no DD being set up and that it could affect my credit score etc bla bla bla. In the end I had to call them and just wait whilst gritting my teeth. This was incredibly frustrating! PLEASE GIVE US ANOTHER WAY OF CANCELLING. I'm a fair person so what I will say is that I had a windscreen replacement which was incredibly easy to sort through the portal and when I eventually got through on the phone to cancel my renewal the lady way friendly so I went easy as none of it is her fault. I have received my cancellation letter and NCB certificate within a day or two. :)