Like most insurances, you take our money and all’s good until we make a claim! Major problems with the incompetency of Ford Insure. Hit from behind, a witness to the accident which we got a full statement from, so the other drivers Insurance would pay for repairs. But the many times we called Ford Insure, you constantly told us that you had not had any reply from the other drivers' Insurance Company. So, 2 months after our claim, we decided to call the other drivers Insurance Co, thankfully it was an American Company, so very efficient, who told us they had signed off on the claim weeks ago! stating that their client was completely at fault and they would be covering the total cost of repairs to our car. The incompetence and bad management at Ford Insure is the worst I have come across in my entire 50 years of life