Booked a ford in for diagnostic, booked for 8 am today, approx one hour job, 4 hours later both service staff confirm its in the work shop and the mechanic is still plugged in working on it, i wait outside with my partner and spot our car in the rear of the car park, we wait another 30 mins watching it eagle eyed, we go back in, ask how the car is doing, they confirm its still in workshop been worked on, "so many faults" i ask for the manager, told no, i ask again stating ill call the police if needed, service manager comes out i ask again where the car is he points in opposite direction, states still in garage running checks, needs more time, i finally after 3 different people stating they are working on my car and with a witness point to my car at rear of car park, he hands back the keys and tells us to leave!!!! Caught them out big time, who else have they done this too! Been in the motor trade 25 years, unbelievable behavior, also to add they refused toilet use after 1 hour drive to them at 8 am, refused use of chair after been walking and standing for 4 hours waiting for them!!!. Update, Police advised go trading standards. I suggest people rig their cars with hidden cameras!!!!