Well, I just got off of the phone with Ford “Customer Service”. My car needs a transmission module that for what it seems is a known problem for my 12 Ford Focus. Guess what? The warranty for this expired on 05/26/2021. The supervisor told me that everything has a time line and the warranty expired and he could not do anything for me. He told me about the pandemic and they do not have power over the production. Which I get, but how it is my fault? So, I asked the supervisor: And how it is my fault? I understand that everything has a time line. So lets do this, if everything has a timeline can you please tell me what is the timeline for the part? So, again I asked him. I see that everything has a timeline. (he told me everything has a time line and the one for my car has expired). So tell me, what is the timeline for the part for my car? This way I can make the math and calculate how much I will need to gather to pay for a rental out of pocket because Ford can not deliver the part. Because how is that my fault that Ford does not have the part? Told him, !ok I will pay the repairs. Tell me what is the timeline for the part if everything has its timeline…. Kept asking and he did not have an answer… He hang up on me and sent me directly to the survey. I will fix this and will get rid of it and #fordneveragain. My boyfriend was planning to get a Ford Explorer. Already told him that never… ever… ever… again a Ford vehicle will get into my garage. Too bad. Here I go, pay who knows how many months out of pocket for a rental.