Ford have successfully provided me with the worst customer experience of my entire life. I purchased a C Max in 2017 and all seemed good up until a recent trip to Cornwall. We broke down in Devon. The car was towed to an RAC approved garage for repair. The garage then told us that the engine and turbo needed to be replaced at a cost of £4,000. Given that the car is still worth approx £8,000 we begrudgingly approved the works, and the most economical plan of action was for us to leave the car in Devon whilst we returned home (Hertfordshire) in their courtesy vehicle. I then learned that the EcoBoost engine had a bit of a reputation for this (and bursting into flame! Which ours thankfully did not). Ford have been offering refunds to affected customers. So I emailed them. Meanwhile, we broke down again due to a faulty fuel pipe. I was stranded in a bush with my children on a dangerous road for over 3 hours before being towed back home. I was then informed that the refund was not going to happen because we hadn't used a Ford garage or used official Ford parts for the repair. Something we couldn't have possibly known before our engine decided to kill itself on the a303! I then decided to take the car to a Ford garage for the subsequent repair of the fuel pipe, which cost us a further £250. They wouldn't refund this either, despite the fact this probably wouldn't have happened without the earlier engine fault. Overall, I am now left absolutely fuming with Ford. The car has cost us an absolute fortune, just to keep it on the road. I will never be a Ford customer ever again. If you are thinking about buying a car from Ford. Please do not. Walk away right now. They clearly haven't tested these EcoBoost engines properly, and are not dealing with claims fairly. The refund I wanted from them was for the sh** engine that died. Not the new one I had to pay for. In my eyes, the requirement to use a Ford garage and parts to qualify for this refund is an absolute joke.