DETAILS OF COMPLAINT 1. My son bought this car being his 1st purchase of a vehicle from a dealership because I need a car 2. The service from the salesperson was excellent 3. The car howwever had way too many problems since the beginning 4. Since purchasing the vehicle, due to the pandemic whilst still discussing the paperwork we went into lockdown 5. My husband Mr K.M. Reddy struggled with uncontrollable seizures during the lockdown 6. My son Nathan Reddy was Covid positive 7. I took the strain and struggled emotionally 8. The car has been heating up badly since purchase and no lights were visible on the dashboard. 9. We had to change the coolant bottle 10. I took the car in for service on 6 March 2021 when Palesa advised that the service had expired and on the same day my husband took violently ill yet again at the dealership when I had to rush him out without making further enquiries 11. In June I took the car in and discussed in length with Robert Nunes the DP for Mazda/Isuzu from whom the vehicle was purchased from although he sounded very promising and could not assist me and kept me waiting for a long time as I had to make the effort to call him and visit him. 12. This added to my stress and financial burden 13. Andrew Weilson the DP for Ford who is attending to the service/repairs was accomodating and advised that he will assist until my last encounter with him together with my son when he stated that he was rather busy and abruptly requested that we leave. We left shaken and traumatized from his behavior 14. Over the years I have driven 2nd hand cars bought from individuals that lasted a long time even after I resold them. 15. This being my 23-year-old son at the time of purchase first used car from a dealership with so many mechanical problems, I am beginning to question the credibility of the road worthy report especially since the vehicle was not used that often due to lockdown and has left him devastated and probably no faith in these dealerships 16. We have incurred unnecessary expenses since purchasing this vehicle