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Anonymous
I have a small company and have a 19 plate Ford Ranger and 3x 18 plate Transits, and have tried to keep my loyalty to Ford. Had a service with my local Ford dealer who advised me that there was a small oil leak on the engine, but they didnt tell me where. I asked why they did not find out approximately where this leak was while up on the ramp, but was told this 2 minute investigation was not part of the work schedule. Helpful. Whilst having tyres changed elsewhere i was advised the leak was from the rear crank main seal, and should not break. I asked Ford on the phone if this was covered under warranty they advised it was so i took it in for work. They called me later and confirmed it was the seal and not covered under warranty as I had more than 62000 miles on the clock, something they already knew from the reg and service?? I then asked why had i been told to waste my time bringing it in which I have now lost 2 days on without a vehicle I use for work. Following up with conversations to the head office I was given the Billy Big B brush off. I was warned about Fords after sales treatment All my vehicles are up for replacement this year??? UM
2 years ago
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