I have been with Ford for over 15 years. I have leased all our rvs, leased cars when we travel across the world, and my own personal car has been leased for over 15 years. We are dealing with east court ford lincoln in scarborough,, Ontario Canada. We have come to the end of our current lease ,and we went in a few months ago to renew our lease with them. We got our new bill of sale. Today we called in to ask for a copy of my existing bill of sale. The sales representative Sammy makhzani blatantly outright said he was not going to give it to us. (In his mind he thought he could pull a fast one on us and make money by selling it himself.). This is extortion, blackmail, and thought he could bully us. So we told him it isn't legally right and blatantly fraud if he didn't give us our bill of sale. He then proceeded to blackmail me and asked me to sign a document or send an email stating that i agree to pay an additional 2000 dollars more to our new leased car that would come to us in May or he will not give us our bill of sale. We have recorded our conversations with him. Now we know what people mean when they talk about sleepy car salesmen. I can say I have now experienced it. I have left numerous messages with the manager of ford. We have called Ford Canada and there has been no one that has gotten back to us. We also called the finance manager and the senior manager Prince sibal who hung up on us because we told him what had happened and we also mentioned to him that we wanted to sell it directly to a car dealer and he said we can't do that, and thats the policy. We asked him where in the policy is that stated and he hung up.. But we called the leasing company and they said they said it's very straight forward and they should be able to do that and all dealerships are aware of that. This has been the worst experience we have had. This has left such a disgusting taste in our mouth. I definitely will never go back ever again to ford. I will also make sure I let every single person I come across the fraudulent and shady sleezy experience I've had. I am going to make sure this is looked into.