As a family with 3 Ford's we have never felt more ripped off then we did today from this specific service department!! We own an Escape 2013 and we want to GIVE WARNING to ALL who bring their car in to this department!! We have had an issue for the past 3 years with the engine coolant and brought it in at least 3 times for the SAME issue. Unfortunately they DID NOT FIX IT rather they just patched it until we finally paid off the car. Just after we pay it off and the warranty ends the car started over heating again!! So when we brought it in for the forth time AGAIN for the coolant they had us pay $4,405.11 because they claim their is no longer a warranty on it!!!! When we first tried to pay this insane amount our card declined and GEORGE who was supposed to be helping smirked!! We will NEVER take any of our Ford's there again!! The WORSE customer service ever!!! The manager in charged was just as unhelpful as GEORGE was when we told her we brought the car in multiple times why it hadn't been fixed the other 3 times she just gave us a Ford Hotline number to call and didn't even bother explaining why we are paying for something that should had been fixed any time within the last 3 years when we brought it in for the same issue each time. Following up on it my self I found an expired recall that looks like it was for the same problem which they likely ignored until it became an issue that I have to pay for. Seems like predatory practice to me. Sad treatment for a once loyal family of Ford owners.