HI Ford,
It’s a pain to keep on writing to u guys and as u say do u treat us like family it’s just for showcasing on social media, Family Wali Feeling
Even after knowing that the company is getting closed, I don't even think about canceling and going for the other car only because of my love for ford.
It’s been a year since I purchased the Eco sports diesel BSVI, From The day I purchased it, I've been facing issues.
it’s not the 1st mail I'm sending to Ford. There is no reply or call back from the customer support team, it’s a waste of experience from the customer car.
But now the car has a complaints
1- Always get a pop saying check engine oil, I also changed the engine oil for 9500 km, and its driven 13500 km till now I'm getting a popup to change the Engine oil for a brand new car have u delivered and Refurbished car for winding up from India if u r the customer thinks it's your new car getting issues how u well feel. Moreover, for 3500km it shows that to change engine oil I need to change 6.5 liters of oil. This is a punachasement for buying a car In ford.
2 - Drive to clean the exhaust filter,
As advised by the service center team, I need to run my car for 30 kilometers in 80-100-speed fourth 4 gear in 2000rpm, do u think in Bangalore we have such roads and it's safe to drive? tried the same wasting fuel time and also during the speed drive. Who is responsible for any uncertainties? I have done it more than 15 times till today and I have sent my car to a service station 5-time to upgrade and scan.
As per Ford schedules, services say to service the car for 10000 km but I'm getting for 3500km to pop up to change the oil. for 10000 oil changes, it's my responsibility other than that rest oil changes and mechanical issues ford near to bear the bill.
But again there is the same issue.
Hope at least for this mail I may have a solution or I need a composition from ford for purchasing an Ecosport car. I look forward to a 1lakh engine warranty from ford.
Now since the company is closed, who is responsible? I needed a solution or replacement or composition and no one was even bothered to pick up calls from the dealership where I bought the car.
Ford just left India without any commitment to customers, we are facing issues buying ford cars does ford take any step to clear my issues or refund the amount I paid
The market had a very good option. We bought ecosport for the trust, the reason you have given an article by Mr. Vinay Raina stating that you will still serve in India will not exist in that trust I bought. I hope Mr . Vinay Raina u will keep up the trust and find the solution for the same or shall I think it's just a waste of sending mail.
Believe me, if I don't get the solution or response I will go on social media and for consumer count.
Mr. Vinay Raina I would like to tell to that I bought this car with hard-earned money and it was a dream for me,
Do find the vehicle details
Mallikarjuna Swamy S
9845887446
KA 05 NC 7099
Engine Number: MR36578
Chassis Number :MAJAXXMRKAMR36578
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