I bought a brand new ford titanium escape in Oct. 2021. It did not work right from the start. There were issues with the remote start not working , the automatic headlights not working, and the radio would get stuck on a station and you could not change it. I took it into the dealership I bought it from. The looked it over and said it was all fine. It kept happening. And it got worse. The radio hardly ever worked. The blue tooth hijacked my phone. Then the clock would get stuck on a particular time and stay that way. If I got the radio on, it would not shut off, even when the car was off. I called and made an appointment at a second dealership. They are both Morrie's Ford dealerships. The one I bought it from was in Okemos, MI and the one I took it to for fixing is in Grand Ledge, MI. I wait approximately 2 months for a part to come. My husband gets so frustrated that he calls the dealership and speaks to the assistant general manager named Jessica. She asks him how she can make it right and he says he wants money off on the car. Miraculously the next day the part is in! They install the part and the computer in the car crashes. Thet offer us a loaner car. One that gets way less MPGs than my car. They have a call into engineering. They are sure it can be fixed. (ha ha). After 1 full week I get a call that they have finally heard back from engineering. The fix they were told to use did not work. They have to start over with another call to engineering. It is now mid June. I have owned this car that has never worked right for 8 months. I call Jessica, the assistant manger again. She tells me that this is really a Ford issue and not a Morrie issue. They just sold me the car, they did not manufacture it. They are honoring the warranty (they have to honor it). They gave me a loaner car. What else do I want? I tell her I wanted what I paid for. A car that worked from the beginning. I want them to have fixed it right away, not who knows when later. It still isn't fixed now. She says: "This happens all the time". I said great to hear. I'm putting that in a review. She tries to walk the comment back. Too late. So, far I have a no longer new car that never worked like it should. I had to buy a car when I did. There were no used cars available and hardly any new ones either. This was the only Ford Titanium within 100 miles at the time I bought it. What a disappointment it all has been. Not only has it not worked, but Morrie's does only what they are required to do when things go south. After all, they are just the seller, not the manufacturer. And this happens all the time.