I posted a review the other day and gave a 1 star review. We had bought 4 new tires that never got put on our van. So not only did we pay for an expensive service that wasn’t done, but now I had to go back down there and take time away from my life and job. Kirsten the service manager was on top of it. She made sure that our car was expedited, she gave us a 3 year warranty on our tires, gave us ford credit for future services, and gave us a tank of gas for the inconvenience of having to come back. I appreciate when a business admits that an error occurred and makes it right. I do understand that we are human, mistakes happen, and with a lot of employees, communication can break down. I just hope it doesn’t happen again.