Dear Ford I am writing this to you as a very unsatisfied customer. Just to give you some background, I was a huge Ford fan up until now. I come from a family who has driven Ford vehicles from a Ford Fairmont to a Ford Ranger, I Currently have a 2006 Model Ford Bantam with 298000 Km on and no issues. This is the most unsatisfying I have ever been about Ford and once again mechanically the vehicle has no problem but the cosmetics problems out ways the huge Fan and Supporter I was of Ford Motors. In 2021 I bought a 2017 model Ford Everest. A beautiful motor car and a pleasure to drive. It all started a month after purchasing the vehicle although at a second-hand car dealership but still a warranty and service history with a few services left. The radio system in the car started to shut down, the vehicle was taken to Park Ford in Vanderbijlpark in October 2021. I received a phone call from Park Ford Vanderbijlpark the same day the vehicle was booked in, stating that there was a cable missing between the radio and the main board on the vehicle. That was replaced by the second-hand dealership, When I went to fetch the vehicle from Park Ford in Vanderbijlpark I noticed a scratch on the left front door. It was taken up with management and agreed that the scratch and dent will be repaired, with no further communication from the Dealership. In December 2021 we took a trip and found that the GPS System that was in the vehicle was removed by Park Ford Vanderbijlpark, their only explanation was the after-market GPS System that was installed in the vehicle caused the Radio system to fail hence the reason it was removed from the vehicle without any notice to the client (me). In July 2022 I noticed there was rust on the right-hand passenger door, I took the vehicle to Park Panel beater in Vanderbijlpark to have a look at the rust and was then informed that this was a manufacturing issue from Ford Side and that the vehicle needs to be taken to Ford for repairs, and that when I noticed that 90% of the chrome parts on the vehicle is also rusting with all the other doors. Once again we go back to Park Ford in Vanderbijlpark where they started the process of a warranty claim. Park Panel Beater sent their estimate and photos to Park Ford and the assessor for Ford SA decided that the work that needs to be done on the vehicle has to be done by a Panel Beater in Silverton and that Park Panel Beater in Vanderbijlpark cannot repair the Rust. On the 1st of September 2022, the vehicle was booked in at Park Ford Vanderbijlpark, and I was given a loan car to drive in the interim while the repairs on my vehicle takes place. On the 7th of September 2022, I requested feedback from Park Ford as to the status of the vehicle including what the warranty on the repairs and the chrome parts are. I received a phone call on the 9th of September 2022 that the vehicle was ready for collection hence I haven’t had any feedback on my requests to that date. I received an email from Park Ford on the 9th of September after the phone call to collect the vehicle stating that nothing was done on the rusted chrome parts of the vehicle and that they aren’t sure about what warranty is available for the repairs?? I opened a case with Ford SA Customer services stating that I was not happy about the chrome parts not being repaired. On the 13th of September 2022, I went to fetch the Everest from Park Ford. They wanted me to pay for the diesel used to get the vehicle in Silverton first of all not my problem, then I went to have a look at the vehicle, what a nightmare!!! The only door fixed was the right-hand passenger door, the other 3 doors haven’t been touched nor have any of the Rusted Chrome parts been repaired. The vehicle is full of scratches, dents, and even chip marks on the doors and all around the vehicle. Completely unsatisfied, I phone Ford SA Customer services and explained to them that the vehicle is in a worse state than what it was before it was dropped off at Park Ford Vanderbijlpark. So the blame game started, I submitted all my photos of the scratches, dents, and chip marks to Ford Customer service. I received a phone call from Ford Customer Services and spoke to a person called Chad. What a waste of time, after sending him all the photos his response was that I (the client) need to speak to the panel beater which Ford SA assigned, to make arrangements so that they can have a look at the vehicle, after explaining to Ford Customer services (Chad) that I am dealing directly with Ford and not the Panel beater they assigned to the repairs, he still insisted that I contact the Panel beater directly. According to Ford Customer services (Chad), the panel beater denies any scratches, dent, or chip marks and apparently has proof that the vehicle was brought to them in that state which means if this was the case the vehicle was damaged by Park Ford in Vanderbijlpark. I requested from Ford Customer Services (Chad) that the Panel Beater send the proof of the damages which they claim weren’t done by them to me and it is now the 20th of September 2022 and I haven’t received any evidence to support their story. I have also requested Park Ford Vanderbijlpark to send me their surveillance report from the day (1st September 2022) the vehicle was checked in at Park Ford, I receive other photos from them but not the photos from their surveillance report. On Friday the 23rd of September 2022 I received the Panel Beaters invoice from Park Ford in Vanderbijlpark, and once again what a disappointment. The Panel beater does not offer any warranty due to the nature of the repairs If this is the way Ford Motors lets you down, to drive around with a vehicle that has rusted chrome parts and scratches, dents, and chip marks. I have lost all trust in Ford Motors and their services, I would never recommend anyone to buy a Ford, especially with the bad and unsatisfactory after services. I hope that whoever receives this message can restore my faith in Ford Motors. Regards, Alex Cunningham alexanderjcun@gmail.com