Horrible customer service at dealership and with customer care. No loaner vehicles when the repair takes you 2 1/2 months. Pay for a rental out of pocket to get to work and corporate customer care says we have a program to take care of you the dealership will process for the dealer to say the corporate team always lies to customers. Ford has failed their customers by selling vehicles with faulty transmissions and leaving them in the cold without transportation for work. All corporate customer specialists give BS info and close the claim. Absolutely worthless dept and company.