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John
Ford management refused to stand over a 2 year old Ford Ranger vehicle. The issue is with Ford in Wolverhampton (not Navan where vehicle was bought, the people in navan are good to deal with) who will make every effort to not stand over a vehicle when they should. I would say buyer beware as your warranty is not worth the paper it is printed on with ford. Ford will try to avoid repairing failures under warranty by any means possible and cannot be trusted- Advice would be to go anywhere but Ford, unless you have money to burn. A shocking experience of trying to create reasons to avoid responsibility. The guy on phone seemed to understand that Ford should be resolving an engine failure but reverted to stating that 'management will not be helping you' as a stock answer. When I asked could I speak to management he told me that I would have to go legal if I wanted to question this. Its a shocking way to deal with someone who simply wants a vehicle repaired when its engine fails for no reason! My preference is not to leave reviews and i would prefer to delete this if the ford people in Wolverhampton showed any reasonable attempt to be fair. Edit, 2 weeks later. Still no effort to help despite multiple attempts with dealership, with customer service and with ford in Wolverhampton. These are people that will not help their customers even when they should.
1 year ago
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Ford has a 1.5 average rating from 232 reviews

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