Hello, I am a customer at FiveStar Ford in Warner Robins, GA. This is not my first bad experience, but I didn't write a review on my previous experiences. It is so frustrating for me. I am driving a Ford F150 Raptor. I purchased my Raptor brand new in 2018. I am taking my truck off road and that's why I need frequent maintenance or repairs. I feel, as a female, I am not been taking serious at the Ford shop/dealership. The communication is just really bad. For example, I got an appointment (my truck was leaking oil) for Tuesday, 9/26, 9:00 a.m. I dropped off the truck Monday night, talked to the Ford customer service and explained the issue. I was told to hear back after the Raptor was diagnosed on Tuesday. I didn't hear anything back all day. In the late afternoon, I contacted the Ford customer service person and he told me, that no one had even looked at my truck. Probably will be tomorrow. When I stated that I had an appointment, the excuse was short staffed. The next day, Wednesday I was told the Raptor was diagnosed and I will get an estimate by end of the day. I did not get any estimate on Wednesday. On Thursday I contacted the service person again, this time I got response at all. Today, Friday, they sent me a quote. Only the PDF, no explanation on what exactly is wrong, when the repair will be done, how long it will take do get the parts or on how long the repair will take. I had a very similar experience last year, when I had my transmission replaced. My truck was standing outside at the dealership for weeks. I got just excuses on when my truck will be done. I feel discriminated by the treatment and comments made by them because I am a female off-roader (like I don't even know what a Raptor is, or that I am insane taking such an expensive truck off road and I don't know what I am doing). I am taking my off road activities very serious, I take very good care of my truck and I know exactly what I'm doing. I also attended the Raptor assault training in Utah. My frustration makes me thinking about getting a different brand of truck for my off road activities if there will no change in the future.