I regret to express my dissatisfaction with the Ford Eco Sports purchased by my company from Capital Ford. Out of the six vehicles procured, four experienced motor failures just beyond the warranty period, which is disheartening. Despite extended discussions with Ford, a resolution has not been reached due to the warranty expiration. It is perplexing that a majority of our vehicles encountered such a critical issue. Regrettably, the Capital Ford dealership in Raleigh has not been forthcoming with assistance, opting instead to promote additional purchases. Although one vehicle's motor was replaced just outside of warranty, it regrettably malfunctioned with less than 30,000 miles driven. A notable legal matter surrounds these Eco Sports, to which Ford seems unresponsive. The requested cost of $8,000 for a motor replacement contrasts significantly with our trusted shop's rate of $3,500, providing the same warranty coverage. Ford's intervention resulted in a subsequent motor failure, which is deeply disconcerting. Moreover, our experience with Capital Ford in Charlotte was marked by confusion and a threatening approach. Following the diagnosis of a necessary motor replacement, I received a call from an individual claiming to be a service manager, threatening a vehicle lien if prompt retrieval did not occur. Subsequently, an unwarranted $1,800 storage fee was levied, necessitating a protracted interaction with corporate to rectify the situation. Even corporate acknowledged the impropriety of Capital Ford's actions. It was later revealed that the assigned case manager had been terminated without adequate communication regarding our case, underscoring a lack of organizational oversight. Another disheartening incident transpired at Lumberton Ford, where one vehicle languished for over six months awaiting motor replacement. Astonishingly, upon retrieval, I was informed of a dead battery, with the proviso that a new one would be at my expense. Given the lengthy period of inactivity, it is reasonable to assume that the battery's depletion occurred during the extended period on the lot. Such oversights are concerning and raise questions about the level of professionalism within the Ford network. The handling of our case with Ford has been far from satisfactory. After providing comprehensive information, our case was inexplicably reassigned to a new representative who appeared unacquainted with the details. Subsequently, onerous requests for redundant information were made, only to conclude with the regrettable assertion that Ford will not extend any form of assistance. This entire experience has been profoundly disappointing and ranks among the most unsatisfactory encounters I have ever had. As a result, I have resolved not to engage with, endorse, or acquire Ford products in the future.