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PILLARLUXE TRANSPORTATION INC.
The worse!!! Purchased a Mach-e 2022 in 2022. The vehicle had completely shut down several times COMPLETELY. Ford has no real knowledge of how to work on this vehicle. Spoke to corporate in the past in order to receive alternative transportation due to being told they dont offer loaners while warrantied vehicles are being serviced at their facilities. Today my screen automatically shuts off while driving the vehicle and pops back in when ever it feels like it. I have been tolerating it, but i dont want to experience the entire vehicle shutting down again so i shceduled an appointment for service a week prior to my sheduled appointment date. Reached out to the dealership the 3rd day of not having transportation, btw, this vehicle is a company vehicle. Without additional transportation no money is being made, keep in mind. I was told the vehicle had not charged fully and it needed to be charged all the way for further diagnosis. Also keep in mind, this is the 3rd day of being in the shop and still not completely charged. I was also told that it may take additional days, now we are going into the weekend. Reached coporate for assistance, and was told by Giselle Griffin, I can go an rent my own vehicle at my own expense, as long as it is a FORD, for reimbursement, while my 2022 is being serviced. I prefer not to have my vehicle that i am paying for to not be in service, but electrical issues it out of my control. Therefore under warranty i feel that this should be sole obligated by FORD motor company. This will be my LAST time ever purchasing a vehicle from FORD motor Company.
1 year ago
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Ford has a 1.5 average rating from 232 reviews

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