Negative 5 stars. The service and warranty works around loopholes to avoid providing you with the service you need putting your life at risk. My car simply shut down this past Saturday to the point that I ended up using the manual key to be able to open the door. After multiple attempts to find a Ford service mechanic (which were not open), I was forced to use assistance outside the Ford network after 3 hours of search. It turned out to be that the electrical wire ate the life of my battery which NEVER alerted me on the dashboard or otherwise. On top of that the rear brakes pads and rotors needed changed due to a squeaky noise that the car was doing since I took it out of the dealership. A noise I informed Ford service on multiple times (minimum of 3 times to be more exact) and they said; "it is because the car is new and the pads are warming". They also said; "we do not hear anything ma'am." And they said; "the brakes are fine". These statements put my life at risk for the past 1.5 years that I had the car. I called the warranty to see how we can arrange some sort of reimbursement for the $1393.94 that I ended up paying for; the rear brakes, electrical wire and battery + the service. There answer was that they will not reimbursed because it was an outsider mechanic and not a certified Ford mechanic which they will not trust. That they were surprised a mechanic was available on Saturday since, according to them, mechanics do not work on Saturdays. And also that it was on me that I have to pay for not waiting until a Ford service was available (which it was not going to be until Monday 9am). The warranty also said I had to deal with the dealership about the brakes situation now to see if there's something they can do based on their previous answers. Remember, those same mechanics that putted my life at risk with the brakes for the past 1.5 years saying it was nothing. On top of that, I just found out that the Ford Ecosport 2021 had a recall that no one told me about on any sort of communication which the do have because I has been harassed by the warranty department via email, mail and phone to pay for an extended warranty. With the brakes only, the car was defective since I bought it but obviously that is an inconvenient for them to accept leaving the owner to deal with the problem. Because of the wrongful actions made by Ford, I simply cannot wait to change my car as soon as possible in fear that something worst can happen to me while using the car.