I called Ford to find a part number. They directed me to 3rd party options to find the part number, saying they have no way to lookup parts without the part number. How is this even possible? Why do I have to call a 3rd party to find information about FORD products? . There's really two explanations here. Either Ford has extremely inefficient logistics for a multi billion dollar company, or they want to make it as difficult as possible for the consumer so they have to simply bring it in for Ford's overpriced repairs. Neither one is a good look for them. I will not be buying Ford products in the future if I can't even get basic information from the manufacturer. . I'm giving customer service 2 stars, because the guy was respectful and tried to help. It's the broken system that prevented him from helping me.