If I could leave a negative star review, I would. My Name is Kelis Woods, I have a recall on my Ford EcoSport. The recall number is "23S64". And if you're experiencing and engine problem like I was, you're sure to go through the same runaround process I have been through. The Low Engine Pressure alert will pop on up your dashboard and you will be instructed to get your car to a Ford Dealership. For me, My selection was the Russell & Smith Ford on 3440, South West Loop, Houston Texas. When I called in advance, I was told that I would be provided a rental if my car was a part of the recall. And the same thing was told to me by Brandon Bailey when I met him on May 16th, 2024. After a several days, I got my car diagnosed, and Brandon Bailey told me that his Service Director Kameron McNulty denied me a rental car. I inquired about this and found out that they don't know what the actual fix is for the recall because it's an advanced notice. The problem still exist within my oil compartment in my engine but because they don't know the fix, they can not help me. He even suggested that I pay $10,000 to replace my engine and get reimbursed sometime after they fix the recall, which could last until the end of this year or into the next. So an undetermined amount of time. I got Kameron to finally call me back and talked with him, he said that their is nothing he can do for me. He doesn't have enough rental cars to go around because he has too many Ford Ecosports in recall. And told me "If you want to rent your own car, that's fine". And he did not mention anything about a reimbursement Note: these interactions happened a week after dropping off my car and multiple attempts of contacting the dealership over 4 days After calling Ford Recall Center and Ford Customer Representation (two different departments), They reached out to tell him about the internal department that can approve a rental car. Kameron and he stated that he had a meeting on the same day we talked (May 23rd, 2024) to discuss the issue. Why didn't he mention this to me? I have no idea. I then received a call back from Brandon Bailey, and he said that I was approved to get a rental car for up to $40 per day. And I thought that this was amazing. Until, he mentioned that I would need to pay out of pocket and send in invoices per month to get an extension and reimbursement. If this was a week or two of repair, then should I could front the cost, but were talking about an undetermined amount of time to rent a car. It can be anywhere from $600-$1200 per month for this and they don't even know when the fix will be available. Brandon mentioned the end of the year. So $7200 I would need to spend in order to have transportation. They refused to help me any further, so I have been calling Ford, emailing the CEO, and sending written letters to HQ. Because this is not the best Ford can do. I have to continue paying a car note and insurance for a car I can't drive and now I'm expected to pay for a rental and give a refund whenever they figure out what's wrong. And now, I do not have a car. Their needs to be a better solution then customers paying for Ford's mistakes. I do not have a car and can't get to work without Ubering..... And they do not care about your wellbeing here. The Sales department at Ford care more about you because they are taking your money, but when they need to spend money, their is nothing they can do for you. Terrible.