For the most part I have been happy with my 2016 C-Max Energy. I average any where from 46 to 52 miles per gallon which I record at every fill-up. The mpg varies from summer to winter. However, there is one area of the vehicles make up which makes me think the design team doesn't care about the buyer. I just spent more than an hour trying to replace the right front turn signal on my C-Max, and had to give up due to the obsticles incorperated in the desigh. I am sure that a more manageable means of changing lightbulbs could have been designed. I went into other auto dealers. (I won't embarrass you by revealing the make of the other cars) The first thing I looked at when inspecting the different models was the ease or difficulty involed in changing a head-light or turn signal. I have yet to call the local Ford dealer to find out how much they will charge to change the turn signal bulb. I am almost afraid to ask. I have been thinking about trading the C-Max in as part of the puchase of a Maverick pick-up. Before I do I shall do a careful inspection of the Maverick headlight arrangement to understand the ease or difficulty of changing a turn signal bulb. Are your designers graduates of MIT or Georgia Tech? Regardless of where they train for the job, they should have lessons in customer empathy included in the curriculum.