The driver's window has not been able to go down and the door started making a very loud squeaking sound in my 2020 Ford Escape. The dealership said that this was recently recalled and we could just wait until whenever they decided how and when Ford wanted to fix it. So finally, our local dealership said that they could fix it. We made an appointment to bring it in TO BE FIXED. My husband drove it to the dealership for the appointment TO BE FIXED. He was told that they would look at it, figure out what was wrong, place the order and get back to us. So disappointed. This is definitely not the first time that a Ford dealership has given misleading and incorrect information to us. So now the window and door are still broken until Ford decides to fix it. We will not ever buy a Ford again.